Terms and conditions

Effective Date: July 13, 2023

Thank you for shopping at TheLapco.com. We want you to be satisfied with your purchases. Please read this Return and Refund Policy carefully to understand our policies and procedures regarding returns, exchanges, and refunds for horse, cattle, and products. By making a purchase on TheLapco.com, you agree to the terms outlined below.

1. Returns and Exchanges:

1.1 Horse and Cattle Sales:

Due to the nature of live animal sales, returns and exchanges for horses and cattle are generally not accepted. We strive to provide accurate and detailed descriptions of our animals to ensure transparency and facilitate informed decision-making. We encourage customers to thoroughly review all information, photographs, and documentation, as well as visiting Lapco in person to inspect the animal and organize a vet check (at buyer’s expense), before making a purchase. If you have any questions or concerns, please contact us prior to finalizing your purchase.

1.2 Product Sales:

For products, no returns are accepted unless the return is due to a defective or incorrect item. For products (excluding horses and cattle), we accept returns and exchanges within 7 days from the date of delivery, provided that the items are unused, in their original condition, and accompanied by proof of purchase. To initiate a return or exchange, please contact our customer service team to obtain further instructions at customerservice@thelapco.com. Return shipping costs will be the responsibility of the customer. 

2. Refunds:

2.1 Horse and Cattle Sales:

At Lapco, we strive to ensure your satisfaction with the animals you purchase from us. We understand that circumstances may arise where a refund or return is necessary. Please read our refund policy for horse and cattle purchases carefully.

Refunds for live animal purchases (horses and cattle) are generally not provided unless there are exceptional circumstances, such as a documented health issue or misrepresentation of the animal. Any request for a refund in such cases will be evaluated on a case-by-case basis, and we may require supporting evidence or documentation. Please contact us immediately if you encounter any issues with your animal purchase. 

Refund Eligibility:

Health Issues: If the purchased horse or cattle demonstrates a significant health issue that was not disclosed at the time of sale or was not apparent during the pre-purchase examination, you may be eligible for a refund.

Misrepresentation: If the animal was significantly misrepresented in terms of breed, age, health, or temperament at the time of sale, you may be eligible for a refund.

Buyer's Remorse: We understand that purchasing animals is a significant decision. However, refunds due to buyer's remorse will not be provided.

Return Procedure:

Notification: To initiate a refund or return, you must notify us within 14 days of the purchase date. Please provide details regarding the reason for the refund or return request.

Evaluation: We may require a veterinary examination or assessment from a reputable professional to evaluate the health and condition of the animal in question.

Return at Buyer's Expense: If the refund or return is approved, you will be responsible for arranging and bearing the cost of transportation for the animal back to our facility.

Refund Process:

Animal Evaluation: Upon receiving the returned animal, we will conduct a thorough evaluation to verify its health and condition.

Refund Calculation: If the animal meets the eligibility criteria for a refund, we will calculate the refund amount based on the purchase price, deducting any applicable transportation costs, veterinary fees, or damages caused during the buyer's possession.

Refund Disbursement: Approved refunds will be processed within 30 days of the animal's return. The refund will be issued using the original payment method.

Conditions for Refunds:

Animal Health: The returned animal must be in the same health and condition as when it was purchased, except for health issues that may have arisen after the sale due to circumstances beyond your control.

Animal Ownership: Refunds will only be granted to the original purchaser and are non-transferable.

Exclusions:

Non-Compliance: Refunds will not be provided if the buyer fails to adhere to the return procedure or if the returned animal does not meet the conditions outlined in this policy.

Care and Responsibility: We are not responsible for issues arising from the buyer's inadequate care, negligence, accidents, or mismanagement of the animal.

Contact Us:

If you have any questions or concerns regarding our refund and return policy for horse and cattle purchases, please contact us at customerservice@thelapco.com. Our team will be happy to assist you.

Please note that this policy applies solely to horse and cattle purchases. For other products or services, please refer to the respective refund and return policies associated with those items.

By purchasing from us, you acknowledge that you have read, understood, and agreed to the terms and conditions of our refund and return policy for horse and cattle purchases.

2.2 Product Sales:

Refunds for product purchases will be issued once the returned items are received, inspected, and deemed to meet our return policy criteria. The refund will be processed using the original payment method. Please note that original shipping costs (if applicable) are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will guide you through the necessary steps to resolve the issue promptly. We may request photos or additional information to assess the damage or defect before determining the appropriate solution, which may include a replacement or refund.

Contact Us:

If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact our customer service team at customerservice@thelapco.com. We are here to assist you and ensure your satisfaction.

Please note that this Return and Refund Policy applies solely to purchases made through TheLapco.com. For purchases made through third-party platforms or retailers, please refer to their respective return and refund policies.

By making a purchase on TheLapco.com, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.